Category: Client Communication

Dealing with negative online reviews: evidence-based strategies for speech pathologists

Online review sites are fairly new in speech pathology and healthcare generally. Australian examples include Whitecoat and the NDIS-inspired Care Navigator. Negative reviews hurt Negative

Speech pathologists: my top 10 tips for managing client expectations

Word of mouth can build your practice. Or destroy it. Are you always meeting or exceeding your clients’ expectations of your service? If not, are

Writing to persuade people – 21 tips from a professional argument-winner

Lawyers get paid to win arguments.  To win arguments, they need to convince judges and juries.  A key way they do this is by writing

6 professional communication tips to improve your client care

People often ask me how I balance working as a speech pathologist and a lawyer. Keeping up-to-date with developments in two professions can be a